Zoho Lens3.0.5

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Core features:
Initiate and schedule sessions:
Technician can instantly start a support session and share the session link with customers. Sessions can also be scheduled in advance based on convenience.
Join a session:
Customers can simply tap the shared join link or enter their Name and Session Key to join a session.
Live stream:
View high-definition real-time video from the customer's smartphone or smart glasses on the technician's screen for instant access to the issue requiring assistance.
Share Video:
Share videos during a session to demonstrate procedures, provide training, or assist with troubleshooting and remote guidance.
Work Instructions:
Create, manage, and share visual work instructions to help field technicians and customers perform tasks accurately and consistently.
Answer Bot:
Access relevant knowledge resources and troubleshooting information during a session to accelerate issue resolution and improve technician productivity.
Client Portal:
Provide users with a centralized portal to raise support requests, join sessions, and access support resources
Camera Switch:
End users can switch between the front-facing and rear-facing cameras during a session to provide better visibility and communicate more effectively with experts.
QR / Barcode / Live Text Scanner:
Quickly scan and retrieve information from QR codes, barcodes, or text in real time. Open links, extract text, and access relevant information instantly with a single tap.
Advanced Chat & File Transfer:
Exchange messages, images, documents, and other files securely in real time, ensuring efficient collaboration and issue resolution.
Zoom, Freeze and Screenshot:
Pinch the screen to zoom into the video feed for a closer look at real-world objects. Freeze the video stream to inspect intricate details and capture screenshots for documentation, analysis, and future reference.
Session Notes:
Jot down notes, observations, and action items during a session and refer to them later whenever needed.
Session Recording:
Record remote assistance sessions for training, auditing, documentation, and knowledge-sharing purposes. Recording can be started or stopped at any time during an active session.
AR annotation:
Add AR annotations to the video stream for additional visual guidance. Easily place arrows, draw markers, and highlight specific areas to provide precise instructions.
AR Comments:
Add contextual comments to AR annotations to provide additional information, troubleshooting guidance, or step-by-step instructions.
AR Measure:
Measure objects and spaces in real time to obtain accurate dimensions, making remote inspections and assessments easier and more precise.
Multi-participant Session:
Experts can invite internal specialists, external technicians, vendors, or other stakeholders to collaborate in a session and resolve issues faster.
Torch Control:
Turn the device flash light on or off during a session to improve visibility while inspecting equipment or working in low-light environments.
Location Sharing:
Share the device location with session participants to help experts better understand the environment and provide contextual assistance.
Offline Recording:
Record videos and capture observations even when internet connectivity is unavailable, and share them with the technician once connectivity is restored.
The mobile app is an extension of our Zoho Lens web application.
Download and sign up for a 14-day free trial.
For further comments, suggestions, and questions, please write to us at support@zoholens.com

Privacy Policy and Terms & Conditions:
-https://www.zoho.com/privacy.html
-https://www.zoho.com/terms.html

Version History Bug Fixes and Enhancements 3.0.5 Sep 18 Bug Fixes and Enhancements 3.0.4 Sep 10 With this update, you can now switch between metric and imperial units directly within Zoho Lens, ensuring that measurements during your remote sessions are always displayed in the format that works best for you and your team. 3.0.3 Aug 3 Bug fixes and enhancements 3.0.2 Jul 17 With this update, technicians resolve issues faster during live AR sessions by getting instant, accurate answers from indexed Knowledge Base articles without losing focus on the session using Answer bot. 3.0.1 Jul 10 - Customers can now reach support directly by adding a portal link or scanning a QR code to raise a support request when needed, and join the session instantly, all from within the app using Client Portal.
- The interface has been refined for a visually improved experience and settings have been streamlined to manage your preferences with ease.
- Undo support has been enabled for annotations, giving you greater flexibility during remote collaboration.
- Experience a more intuitive and seamless interaction with a revamped toolbar during Zoho Lens remote sessions. 3.0 Jul 2 Bug fixes 2.20.0 Jun 22 Bug fixes and enhancements 2.19.1 May 12 This update brings improvements to our framework, enabling better in-app communication and smoother collaboration. 2.19.0 Apr 21 With this update, you can now have audio automatically muted or unmuted when initiating a session, based on your configured web settings. 2.18.2 Apr 9 With this update, both the technician and the customer receive smart alerts regarding the network conditions, significantly improving troubleshooting and overall session
performance. Additionally, you can also monitor real-time network quality using live stats/parameters like latency, packet loss and jitter during sessions. 2.18.1 Mar 17 With this update, experience a streamlined interface for faster remote connectivity. Whether you’re assisting a customer, joining as a secondary technician, or connecting as a customer, sessions are now easier to access. You can also capture and share offline recordings directly with your support team for quicker troubleshooting. 2.17.1 Mar 2 With this update, customers will receive alerts whenever a session is being recorded, ensuring improved transparency and compliance during support sessions. 2.16.5 Feb 19 With this update, you can use pinch gestures for improved zoom control during sessions 2.16.4 Feb 16 Bug fixes 2.16.3 Jan 30 Bug fixes and enhancements 2.16.2 Jan 23 Bug fixes and enhancements 2.16.1 Jan 8 Bug fixes 2.16.0 12/30/2025 This update introduces the ability to restore snapshots, enabling quick rollbacks to a previous state for faster and more reliable recovery.

Bug fixes and enhancements 2.15.6 12/18/2025 Bug fixes and enhancements 2.15.5 12/12/2025 With this update, customers can now mark or highlight on the live camera feed during a non-AR camera sharing session, making it easier to identify issues and communicate clearly.

Bug fixes and Performance Improvements. 2.15.4 12/02/2025 Bug Fixes and Enhancements. 2.15.3 11/25/2025 With this update, AR Arrows and Pointers now scale automatically based on their distance from the user.The arrows and numbers remain clear and readable, making it easier to identify them across larger spaces. 2.15.2 10/24/2025 Introducing the Workflow feature that lets you create rule-based workflows that trigger predefined steps based on specific events, reducing manual effort and keeping your operations streamlined. 2.15.1 10/09/2025 Bug fixes and enhancements. 2.14.2 09/15/2025